As your real estate brokerage, we may collect, with your consent, certain personal information* about you in order to provide you with the most professional, personalized service. We respect the privacy of our clients and are committed to keeping your personal information accurate, confidential, secure and private. We have integrated into our business the following 10 principles of Canada’s Personal Information Protection and Electronic Documents Act (“PIPEDA”), to ensure that we continue to meet the highest privacy standards without compromising your service.
The Ten Principles of Privacy
Principle 1 – Accountability
We are accountable for all personal information in our possession or custody, including personal information disclosed to third parties for purposes of providing services requested by our clients or employees.
Principle 2 – Identifying Purposes
We will inform you of the purposes for which we are collecting any personal information, before or at the time the information is collected.
Principle 3 – Consent
We will obtain consent from our clients before or when we collect, use or disclose their personal information. A client’s consent can be express, implied, or given through an authorized representative. A client can withdraw consent at any time, with certain exceptions.
Principle 4 – Limiting Collection
The information collected from the client will be limited to those details necessary for the purposes we have identified to the client. Information will be collected by fair and lawful means.
Principle 5 – Limiting Use, Disclosure and Retention
Personal information will only be used or disclosed for the purpose for which it was collected unless the client has otherwise consented, or when it is required or permitted by law. Personal information may only be retained for the amount of time needed to fulfil the purpose for which it was collected.
Principle 6 – Accuracy
We will keep personal information as accurate, complete and current as necessary to fulfil the identified purposes for which it was collected. Clients may have this information amended where it is found to be inaccurate or incomplete.
Principle 7 – Safeguarding Personal Information
Personal information is safeguarded using measures appropriate to the sensitivity of the information.
Principle 8 – Openness
We will make information available to our clients about the policies and procedures we use to manage personal information. Clients have access to this information through our Web site, or through alternate means if requested.
Principle 9 – Client Access
Upon written request, a client will be informed of the existence, use and disclosure of their personal information, and will be given access to it. We will respond to such requests as efficiently as possible.
Principle 10 – Addressing Client Complaints
Question & Answer
Q: What is “Personal Information”?
A: Personal Information means information about an identifiable individual client. This may include without limitation, the individual’s name, home address, email address, age, gender, income, personal preferences and other information about his or her family. Personal information does not include the name, title or business address or telephone number of an employee of an organization.
Q: How can I opt out?
A: Should you not want to receive materials from us or have your personal information retained for our files, please contact the office at the address, phone number or email address provided below:
Royal LePage Key Realty
546 N Christina Street Suite 2nd Floor
Sarnia, ON N7T 5W6
Q: What if I have further questions, concerns or complaints?
Privacy Officer, Royal LePage Key Realty
Leo Lozier, Manager
Q: How can I learn more?
A: For more information about this legislation, please visit http://www.priv.gc.ca/
Updated February 2019
Royal LePage provides a variety of products and services to the public, including but not limited to: real estate brokerage services, real estate agency services, advising with respect to real estate purchase and sale, home leasing, property management, real estate brokerage franchising services and other real estate advisory services.
In the course of providing these products and services, Royal LePage may collect, with their consent, certain personal information about its clients, employees and Royal LePage brokers.
“Personal Information” means information about an identifiable individual. This may include, without limitation, the individual’s name, home address, age, income, credit history or other financial information, credit card information, personal preferences and other information about his or her family. Personal Information does not include the name, title, business address or telephone number of an employee of an organization
HOW DOES COMPANY USE INFORMATION GATHERED ABOUT ONLINE VISITORS?
Before forwarding us any personal information, please be advised that any information gathered on our Sites may be used in the aggregate for research and development relating to our Sites and/or for future site development and, if you ask us to, to send you promotional materials. In particular, we may use information gathered about you for the following purposes: to monitor interest in our range of products and to assist us to tailor the content of our Sites to your needs by collecting information about your preferences through tracking of patterns page views on our Sites; to create a profile relating to you in order to show you the content that might be of interest to you and to display the content according to your preferences; and, in circumstances where you have indicated that you wish to receive additional information, to send you information about us and promotional material about our products together with details of any offers we may have available from time to time.
PROMOTIONAL AND INFORMATIONAL OFFERS
With the permission of an online visitor, information submitted at the time of registration or submission may be used for marketing and promotional purposes by the Company provided notice of this fact is made available online. If a visitor objects to such use for any reason, he/she may prevent that use, either by e-mail request or by modifying the registration information provided. The Company uses reasonable efforts to maintain visitors’ information in a secure environment. If you have submitted personal information and want to change it or opt-out, please contact us as described below.
DISCLOSURE OF INFORMATION
The Company, in common with many web site operators, may use standard technology called “cookies” on its Sites. Cookies are small data files that are downloaded onto your computer when you visit a particular web site. You can disable cookies by turning them off in your browser; however, some areas of the Sites may not function properly if you do so.
PROTECTION OF CHILDREN ONLINE
The Company considers the protection of children’s privacy, especially online, to be of the utmost importance. We do not knowingly collect or solicit personal information from children nor do we allow them to become registered users of, or to request information through, our Sites or help-seeking information lines.
ADDITIONAL TERMS FOR CERTAIN WEBSITES
The following additional information applies to our Sites that require registration. Generally, you are not required to provide personal information as a condition of using our Sites, except as may be necessary to provide you with a product or service that you have requested. However, some of our Sites are restricted to certain individuals such as health care professionals or our prescription drug patients and we may require these individuals to register upon entry by providing us with certain information.
PROTECTION OF INFORMATION:
Our Commitment to Security
We have put in place physical, electronic, and managerial procedures to safeguard and help prevent unauthorized access, maintain data security, and correctly use the information we collect online. The Company applies security safeguards appropriate to the sensitivity of the information, such as retaining information in secure facilities and making personal information accessible only to authorized employees on a need-to-know basis.
Storage of Information: